Philosotree is a privately owned and personally invested business, which delivers multiple works to many customers and takes its financial risks seriously. I am absolutely committed to keeping Philosotree’s financial exposure to a minimum and to reducing any failure to pay or passing on other client’s debt to either myself or to my other customers through inflated overheads.
We ask ALL of our customers to commit themselves to the capital aspects of the quotation as a deposit and to paying the balance within 7 days of completion.
I note that this isn’t for all everyone, in which case I am happy to not deliver the project. I have found that this policy has protected Philosotree and its customers from non-paying customers… good for me, good for you!
Your capital deposit fixes the contact and gives you an estimated delivery date to which, subject to weather and delivery of materials, I will keep to. Some suppliers charge a return or restocking charge. Should items or services have been completed, ordered or delivered, and then you change your mind, you will be responsible for these charges.
Likewise, should you wish to cancel the work you may not be entitled to all of your deposit back. I reserve the right to produce a statement on the account for any items which incurs costs and deduct these accordingly and reimburse the remaining balance less a £50.00 admin charge to cover my time.
This policy kicks in at any projects over the value of £350.00.